Douglas Rutherford

11041 SE 304^th Pl.

Auburn, WA 98092

Technical Support Engineer Home: 253-887-1348

Cell: 253-740-9585

doug.rutherford@gmail.com

PROFESSIONAL SUMMARY

Ten years experience in IT/IS with an emphasis in the areas of network and server administration as well as hardware and software support. In addition, performed troubleshooting in a mixed Windows and Unix environment. Built, configured, and implemented servers for mail, databases, internet, storage, backups, host applications, as well as other network services. Includes 7 years experience using and supporting Unix and associated scripts, binaries, and client applications. Seeking to work in an organization that will challenge me while taking advantage of my knowledge, skills, and experience.

TECHNICAL SKILLS

Windows XP & 2000 as well as previous Microsoft operating systems, Unix. Networking. Microsoft Exchange, MS Office applications. Strong troubleshooting skills in hardware and software (Intel based workstations and servers, Unix, telephony). Phone switch experience with T1 and ISDN line testing and configuration on Avaya Predictive Dialer. Some exposure to Oracle and SQL databases running queries and client applications.

EDUCATION

Bachelors IT Network Administration 2006 American Intercontinental University Hoffman Estates, IL

Recognized on the Dean's List for the entire duration of study with a 4.0 GPA through all classes.

Focused on key areas of Business, Computer Networking, Software Development, and Database Administration. Curriculum based on current industry needs to ensure exposure to real world technical challenges. Studied the business side of the IT industry that requires project management and leadership skills. Developed business and programming skills. Studied the use of networks, education in data administration, as well as the design, management, and completion of IT projects.

AA -Computer Information Systems 2000 Highline Community College Des Moines, WA

MCSE -Training 2000 Micro Learning Center Tukwila, WA

CERTIFICATIONS-

Microsoft Certified Professional 2000

PROFESSIONAL WORK EXPERIENCE

9/2000 To Present Post Sales Support Engineer 2 and 3

Avaya Redmond, WA

Responsible for providing remote post-sales support of hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Supports end-user installations, configurations, upgrades and migrations. Supports 3rd party products and occasional on-site support. Provides solutions to a diverse range of complex problems including hardware, software, telephony, networking & shell scripts in a mixed Unix and Windows environment. Responsible for providing troubleshooting and corrective action technical support to Implementation, Operations and Customer Support. Assesses and responds to situations where routine procedures have failed in isolating and correcting problems. May direct the work of small teams formed to resolve technical problems. Reports design, reliability, and maintenance problems to Product Development; Communicates same to other groups in the company. Assists Product Development in resolving product problems. Worked on project teams and delivered training for globalization efforts. Participated in internal and external audits for ISO-9001 compliance. Delivered training of new product release with hardware details and a focus on software features, changes and capabilities.

8/1997 To 9/2000 Computer & Systems Consultant

Shannon & Associates Kent, WA

Administrator for Local Area NT and Novell Network. Designed, performed, and maintained company wide backup systems. Performed client backups for work with SQL databases. Migrated existing network from 10baseT Coax to 10/100 Fast Ethernet network using CAT5. Migrated e-mail system from Lotus cc:Mail to Microsoft Exchange. Maintained Exchange Servers, e-mail accounts and other Exchange related resources. Trained company staff and management on Microsoft Outlook and e-mail procedures and policies. Built, upgraded and maintained all company computers including servers, hardware, software, and other technical equipment as needed. Set up high speed internet access and proxy server, VPN, anonymous and restricted FTP server, and provided web access to e-mail. Updated and modified company web site. Worked on team projects to meet company and customers needs.